Privacy Policy

1. Who We Are

Rockland Locksmith Inc. ("we," "us," or "our") is a licensed locksmith company located at 274 Old Nyack Turnpike, Suite 11, Spring Valley, NY 10977. We operate the websites new-city-locksmith.com, rockland-locksmith.com, and related city pages. You can reach us at (845) 490-8899 or info@rockland-locksmith.com.

2. Information We Collect

We collect information you voluntarily provide to us, including:

• Your name and phone number when you provide them through our chat widget

• Your name, email, and message when you contact us via email
• Your phone number when you call us directly

We also collect standard technical data automatically when you visit our website, such as your browser type, device type, pages visited, and approximate location (city/region level only), through Cloudflare's infrastructure.

3. How We Use Your Information

We use the information you provide exclusively to:

• Contact you to follow up on your locksmith service inquiry
• Schedule or confirm appointments
• Respond to questions you ask through our chat widget or email
• Provide you with a quote or estimate for services

We do not use your information for automated marketing campaigns or sell it to any third parties.

4. Our AI Chat Widget

Our website includes an AI-powered chat assistant. When you use this chat, your messages are processed by Anthropic's Claude AI (anthropic.com) to generate responses. Messages may also be transmitted to our internal notification system (Telegram) when you provide contact information, so our team can follow up with you directly. We do not store full chat transcripts long-term. By using the chat widget you consent to this processing.

5. Information Sharing

We do not sell, rent, or trade your personal information. We share your information only with:

• Anthropic — to power the AI chat assistant (subject to Anthropic's privacy policy)
• Cloudflare — our website infrastructure provider
• Our internal team — via secure messaging to follow up on your inquiry

6. Data Retention

We retain your contact information only as long as necessary to fulfill your service request or as required by law. You may request deletion of your information at any time by contacting us.

7. Your Rights

You have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any future communications

To exercise any of these rights, contact us at info@rockland-locksmith.com or call (845) 490-8899.

8. Cookies

Our website uses minimal cookies required for basic functionality through Cloudflare. We do not use tracking cookies or advertising cookies.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us