Terms of Service

1. Acceptance of Terms

By accessing or using the Rockland Locksmith website (new-city-locksmith.com and related pages), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

2. Services

Rockland Locksmith provides residential, commercial, and automotive locksmith services in Rockland County NY, Bergen County NJ, and Westchester County NY. All services are subject to availability and technician dispatch. Service calls are confirmed upon direct communication with our team.

3. Pricing & Estimates

Any pricing discussed through our chat widget, phone, or email is an estimate only. Final pricing is provided on-site before any work begins. By agreeing to proceed with service on-site, you agree to pay the quoted price upon completion. We accept cash, credit card, Apple Pay, Google Pay, Venmo, and Zelle.

4. AI Chat Disclaimer

Our website features an AI-powered chat assistant. Responses generated by this assistant are informational only and do not constitute a binding quote, contract, or guarantee of service availability. Always confirm details directly with our team by calling (845) 490-8899. By using the chat you consent to your messages being processed by our AI provider (Anthropic) and to our team being notified if you provide contact information.

5. Limitation of Liability

Rockland Locksmith shall not be liable for any indirect, incidental, or consequential damages arising from use of our website or services. Our maximum liability for any claim shall not exceed the amount paid for the specific service in question.

6. No Guarantee of Results

While we strive to resolve every lock and key situation without damage, we cannot guarantee damage-free entry in all cases. We will always communicate with you before proceeding with any technique that may affect your property.

7. Intellectual Property

All content on this website including text, design, logos, and code is the property of Rockland Locksmith Inc. and may not be reproduced without written permission.

8. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in Rockland County, New York.

9. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of any changes.

10. Contact